Virgin Plus My Account

Name: Virgin Plus My Account
Availability: InStock
Rating: 4.484375 (111138 reviews)
Author: Virgin Plus

Virgin Plus

4.5

111K reviews

5M+

Downloads

Everyone

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca

Updated on

Apr 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

This app may collect these data types

App activity

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.5

110K reviews

Ryan Cameron

May 26, 2024

The app is mostly fine, my only complaint is that it seems prone to technical troubles I find. Things like alternative ways to login such as fingerprint often give me errors. Password resets aren't reliable, because verification by email repeatedly loops with error messages, and I don't get verifications to my cell either. I had to use the My Members app instead to reset my password because this one was simply incapable at the time.

3 people found this review helpful

Virgin Plus

May 27, 2024

Hello Ryan! Sorry for the trouble. For us to assist, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at VPAppSupport@virginplus.ca. Thank you!

Ash Kenzo

April 30, 2024

I can never get into the app. There's always an issue logging in. It logs me out, and I try every which way to log back in. I signed up for notifications, and for some reason, it stops after 3. I've tried troubleshooting the issue, thinking it's my phone, but my phone says that the app crashes often.

3 people found this review helpful

Virgin Plus

May 2, 2024

Hi, sorry to hear you’ve been experiencing some crash issues. Please contact us at VPAppsupport@virginplus.ca and share as much information as you can. We will definitely investigate your case. Thank you for posting!

Amber Lucas

May 19, 2024

Horrible. I just switched providers to Virgin. I added my credit card and set up pre-authorized payments in the app, and it said that it was all good to go but it never charged it and is actively trying to screw up my credit.

Virgin Plus

May 22, 2024

Hi Amber! Sorry for the trouble with the payment. Allow us to check this further by sending us your account details, and brief description of the issue via email at VPAppSupport@virginplus.ca. Thank you!